What are the mandatory training and certification requirements for selling liquor in Australia?

Trade measurement laws regulate the retail and wholesale sale of alcohol.

If you sell beer, stout, ale, brandy, gin, rum, vodka, and whisky (or whiskey), you must sell at a price determined by volume.

If you sell alcohol in bottles, cans or casks, you must meet the pre-packaged goods requirements. 

Beer, stout and ale

If you sell beer on tap, this usually involves serving it in an approved batch-tested glass or jug: 

  • with the volume marked in millilitres (mL) or litres (L)
  • made from glass, acrylic or another approved material
  • with the capacity of a glass defined by either the brim or a capacity (Plimsoll) line
  • with the capacity of a jug defined by a capacity (Plimsoll) line.

All batch-tested products have been approved by the National Measurement Institute (NMI) under category 4/1/0D and:

  • checked by a servicing licensee
  • verified against NMI’s test procedures 
  • permanently marked or moulded with the manufacturer’s identification, the capacity and the batch testing mark.

Other vessels or containers

If you sell beer in non-verified or non-standard vessels or containers—such as mason jars, growlers or squealers—you must still sell it using accurate volume measurements.

If you’re not using batch approved glassware, you must advertise the actual capacity of the glass or container. You can do this using a:

  • printed or written menu clearly visible at the point of sale
  • receipt or swing tag on the bottle for takeaway containers.

Spirits

You must sell brandy (including cognac and armagnac), gin, rum, vodka or whisky (or whiskey) by reference to volume. This usually involves using an NMI-approved spirit measure. 

Spirit measures include:

  • thimble measures
  • egg cups
  • jiggers 
  • more complex dispensers that require verification by servicing licensees.

Simple spirit measures must be:

  • in capacities of 15 mL, 30 mL or 60 mL
  • marked with either batch-testing markings or a verification mark
  • made of a rigid or semi-rigid material.

Spirit dispensers must:

  • be of a pattern approved under categories 4/5/ or 5/6S/ and bear a verification mark applied by a servicing licensee
  • deliver fixed quantities of 15 mL, 30 mL  or 60 mL.

You must sell specified spirits by volume when you serve them with a mixer such as soft drink, milk or water.

Using spirit dispensers

If you sell alcohol using spirit dispensers, you must ensure that:

  • NMI has approved your type of dispenser and any attached modules (i.e. point of sale system) 
  • a servicing licensee has verified your dispenser and any attached modules
  • you and your staff use the instrument in the correct manner 
  • you keep the dispenser clean and in good working order
  • a servicing licensee verifies the dispenser after each repair or adjustment.

We recommend that you have all your dispensers checked regularly by a technician licensed by NMI (servicing licensee). For a list of servicing licensees, email .

Exemptions

You can use non-approved bottle-top or wall-mounted pourers for non-specified spirits, provided you do not state the volume served.

Spirits not specified in the regulations, including liqueurs, do not have to be sold by volume.

You do not need to use spirit measures when you mix these spirits with other spirits or alcoholic liquors to produce cocktails.

Wine

If you sell wine (unless pre-packaged), you do not have to sell it by volume. You may sell wine in an unmarked glass or carafe. If you do sell wine by volume, then that volume must be accurate.

Pre-packaged wine must adhere to all standard packaging requirements, except in relation to the position of the measurement marking.

Ginger Beer

Ginger beer does not have to be sold by volume and can be sold in unmarked glassware.

If you serve ginger beer in a batch-tested glass marked with a volume, or mention the volume in a menu, the quantity must match this amount.  

If ginger beer is served with ice, avoid confusion by letting customers know through the menu description or while serving it.

Regulating the sale of alcohol

The National Measurement Act 1960 and the National Trade Measurement Regulations 2009 regulate how you sell alcohol using measurement.

NMI employs trade measurement inspectors throughout Australia. We regularly inspect alcohol being sold to ensure that sellers are following the correct process.

If an inspector finds that you are short-measuring your customers, you could be fined up to $222,000 per offence.

Read more 

Contact us

To find out more about trade measurement laws or report a suspected breach contact the trade measurement helpline:

  • Email 
  • Phone 1300 686 664

What are the mandatory training and certification requirements for selling liquor in Australia?

Last updated: 20 April 2022

Content ID: 52550

COVID-19 support: Free RSA and RCG refresher courses until 28 February 2023

Responsible Service of Alcohol (RSA) training is the foundation that qualifies you to sell, serve or supply liquor.

To sell, serve or supply alcohol in NSW, you must complete an RSA training course provided by an approved training provider. If you are new to the liquor industry or your RSA competency training took place more than five years ago, you need to complete a full training course.

The RSA course includes the national unit of competency SITHFAB002 – Provide responsible service of alcohol and NSW specific elements, covering a range of topics including:

  • NSW liquor laws and selling, serving, or supplying alcohol responsibly
  • Intoxication, including assisting customers to drink within appropriate limits, assessing alcohol affected customers and refusing service
  • Minors, including ID checks and secondary sale/supply
  • Harm minimisation strategies
  • Compliance and enforcement

Please note, your role may require additional training. If your work duties involve gaming machines, you may also need Responsible Conduct of Gambling (RCG) training.

Only a registered training organisation approved by L&GNSW (an ‘approved training provider’) can conduct RSA and RCG competency card training and issue certificates.

RSA training surveys

Liquor & Gaming NSW is conducting a survey of participants of the Responsible Service of Alcohol (RSA) training course. We would like feedback from participants who have completed the training course either face-to-face or online.

We particularly want your feedback on your chosen training delivery method, any barriers to your participation in the training and whether you had any difficulties completing the course.

The feedback survey is now available.

Who should complete RSA training

RSA training applies to:

  • club secretaries and club directors (if they serve alcohol)
  • licensees and managers
  • service staff
  • RSA marshals
  • crowd controllers
  • security staff
  • promotional staff
  • volunteers.

How to apply

To obtain an RSA competency, you need to complete an RSA course through an approved training provider. RSA courses may be offered in a classroom or online

Cost

The price charged for an RSA training course varies between approved training providers. The amount you pay for your course includes the cost of your NSW competency card.

Certification and competency card

Interim certificates

Upon successful completion of an RSA course, you will receive an interim certificate. This certificate is valid for 90 days and allows you to work immediately.

Competency cards

To obtain a NSW RSA competency card, present your interim certificate to a Service NSW centre and complete a 100 point identification check. Service NSW will send your card to your nominated address via mail. Please allow up to one month for its delivery.

Digital Competency Cards

You can obtain a digital competency card via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.

Visit Service NSW to learn more about the NSW Digital Competency card.

Course materials

NSW RSA Course Handbook PDF, 3653.07 KB includes the most recent changes to liquor laws.

If you hold a valid and current RSA certificate from Victoria, the Northern Territory or the Australian Capital Territory and you intend to work temporarily in NSW, you may be able to do so under new national licensing and registration agreements, called Automatic Mutual Recognition (AMR). For more information about AMR, refer to the Making it easier for registered people to work interstate.

Who is eligible for Automatic Mutual Recognition of RSA in NSW

  • You must hold a valid and current interstate RSA certificate from Victoria, the Northern Territory or the Australian Capital Territory
  • You intend to work temporarily in NSW to sell, serve or supply alcohol in NSW.

What should I do

Present your valid and current interstate RSA certificate to a prospective employer (hotels, restaurants, pubs, clubs etc  ). Your prospective employer may want to keep a record of your RSA details, verify your interstate RSA certificate, and sight your photo identification.

When working in NSW, you are expected to understand and comply with your obligations to supply liquor responsibly under NSW laws and have your RSA certification available for inspection.

Should I complete the RSA bridging course if I am eligible under AMR

No, you are not required to complete the NSW RSA bridging course if you are eligible for AMR in NSW. However, voluntarily completing the online RSA bridging course offered by Liquor & Gaming NSW will help you understand your obligations under the NSW liquor laws when working in NSW.  There is a fee charged to undertake the bridging course currently available. Refer to RSA bridging course for further details.

The RSA bridging course will inform you of the NSW-specific requirements in relation to refusal of service, signage, compliance schemes and harm minimisation strategies.

For example, your obligations for refusal of service to an intoxicated person in NSW licensed premises may be different to that of other jurisdictions. In NSW, an RSA practitioner who identifies a customer as being intoxicated, must stop service and ask the person to leave the premises.

Who is not eligible for Automatic Mutual Recognition of RSA in NSW:

  • Holders of RSA certifications from Queensland, South Australia, Western Australia or Tasmania (as these states have not adopted AMR yet). This page will be updated as states commence
  • You have moved to, or are moving to NSW permanently from another state or territory
  • You intend to work permanently in NSW to sell, serve or supply alcohol in NSW.

What should I do?

If you are a qualified interstate RSA holder, and are not eligible for Automatic Mutual Recognition in NSW, you will need to complete the online NSW RSA bridging course   and obtain a competency card. Refer to the RSA bridging course below for more information.

The NSW RSA bridging course is a quick, easy and cheap way for qualified interstate workers who are not eligible for AMR to gain their NSW RSA competency and start working in the NSW liquor industry.

The bridging course covers a range of topics including:

  • NSW liquor laws
  • Intoxication, including refusing service and removing customers
  • Minors
  • Harm minimisation strategies
  • Compliance and enforcement

Visit the bridging course and enter your login details.

Who should complete the RSA bridging course

The RSA bridging course is only available for people who have obtained any one of the following RSA    competencies:

  • An RSA certificate or refresher certificate from Victoria issued within the last three years
  • An RSA certificate or refresher certificate or national RSA statement of attainment from the Australian Capital Territory issued within the last three years
  • A national RSA statement of attainment from Queensland, South Australia, Western Australia, the Northern Territory or Tasmania issued within the last five years.

Once you have obtained NSW RSA competency, you can complete further training.

Note: Interstate workers with an appropriate RSA competency (see list above) looking to become licensees, approved managers or club secretaries in NSW, or simply interested in undertaking further training, can skip the NSW RSA bridging course and complete Licensee training to gain both their NSW RSA and licensee training competencies.

How to apply

If you’re a qualified interstate worker and are not eligible for AMR of RSA   and you wish to obtain an NSW RSA competency, you need to complete the online NSW RSA bridging course.

You will need a MyServiceNSW account to complete the course. If you do not have a MyServiceNSW Account use the ‘Sign up with Service NSW’ link when you click through to start the course.

If you already have a MyServiceNSW Account use your details to ‘Log in with Service NSW’ and then you will be taken to the course.

Start the online RSA bridging course now.

If you have already started the RSA bridging course, but have not finished, login to your MyServiceNSW Account to complete the course.

Cost

The amount you pay for the course includes the cost of your NSW competency card. Refer to the fee schedule.

Certification and competency card

RSA bridging course completion certificate

If you successfully complete the course, you will receive an RSA bridging course completion certificate by email. This certificate confirms you have completed the course, but does not allow you to sell, serve, or supply liquor in a licensed premise in NSW, or undertake further training. You must obtain your NSW RSA competency card at a Service NSW centre first.

Interim certificate

Service NSW will verify you have completed the online course, check your identification and validate your interstate RSA certification. The identification documents required are listed on the back of the course completion certificate. Please ensure you have the required documentation, as the cost of your RSA bridging course will not be refunded if you can’t be successfully verified.

If your identification documents are successfully verified and your interstate RSA certification is validated, Service NSW will provide you with an RSA bridging interim certificate. This certificate is valid for 90 days and allows you to start work immediately.

Competency cards

Your NSW RSA competency card will be sent to the address you nominate, via mail after you have obtained your RSA bridging interim certificate from Service NSW. Please allow up to one month for its delivery.

Digital competency cards

You can obtain a digital competency card via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.

Visit Service NSW to learn more about the NSW digital competency card.

You are required to renew your NSW RSA competency every five years. To renew you need to complete the RSA Refresher course.

The RSA Refresher course covers a range of topics including:

  • NSW liquor laws
  • Intoxication
  • Minors
  • Harm minimisation strategies
  • Compliance and enforcement

There is a multiple choice assessment at the end of the course to test your knowledge, where you will be required to get a 100% mark to pass.

RSA Refresher course update: New and improved version now available

We’ve made system improvements to the RSA Refresher course. New features include:

  • Refreshed assessment questions to demonstrate what you’ve learned during the course
  • Removal of the lock out period so you can immediately reattempt the course again.

If you have already started the course but not completed it, you need to start the course again. Use the link provided to you to start the course again.

Who should complete the RSA Refresher course

Anyone who wants to retain their RSA competency should complete the RSA Refresher course.

How to apply

Your expiry date is on the front of your NSW competency card. If we have your email and/or mobile number, we will notify you 90 days before your competency expires that you need to complete an online refresher training course.

If we don’t have your contact details, update them on the Service NSW website.

If you don’t receive a reminder 90 days before your card expiry, you should contact L&GNSW so we can update our records and give you access to the refresher course.

Note: Completing a full course through an approved training provider prior to the expiry of your competency card will not extend the expiry date on your current card.

Costs

You only have to pay the cost of issuing a new competency card with the renewed competency. Refer to the Fee Schedule.

Competency card

Competency cards

After you complete the Refresher course, your updated competency card will be sent to your nominated address via mail. Please allow up to one month for its delivery.

Digital Competency cards

If you already have a digital competency card, your competency will automatically update once you’ve completed the Refresher course.

If you don’t have a digital competency card, you can obtain one via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.

Visit the Service NSW to learn more about the NSW Digital Competency card.

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