How do you fix a touch screen that doesnt respond?

18 hours ago

User name joseph0505

User name joseph0505 , sent you several emails regarding the deposit I did on Betway the card I used belonged to my mother , you wouldn't give me my winnings of £320 saying that the card I used didn't belong to me if that is the case can you please refund the deposit of £262 which I used on my mothers card ( it's rightfully hers) hope to hear from you soon. Andrew Khakaf

Date of experience: 05 January 2023

19 hours ago

The deposits are quick but pay out not

The deposits are quick but when it comes to payout they are behaving on borderline scammers. I am waiting since long for my payout and haven't seen them paying it out though they have processed it. Seems like they are waiting for more people to pay in so that they can pay some of it out. And my money is with them.

Date of experience: 02 January 2023

2 days ago

A joke of a firm i hope theres a way of…

A joke of a firm i hope theres a way of suing these Scam artists
Waiting since december 6th for my withdrawal usual rubbish each day on chat its being looked into
Asked me for same id like 8 or 9 times which i had sent 5 or 6 times and said didnt recieve

Date of experience: 06 December 2022

15 hours ago

Im confused

Im confused ! I like to play on betway casino site ! But i asked to payout 2500euro on 8december ! 21december all was confirmed and the payment was released to the pay out department and until today its still not payed

Date of experience: 20 December 2022

2 days ago

Do you guys want to refund my money or…

Do you guys want to refund my money or not its been 1month 1day and still my 2201/- which was deposited through Upi after giving proof of deposit the money has not received in betway account nor in bank account,
from past 1month you are saying , We would like to apologize for the long waiting time and can assure you, that we have not forgotten your failed deposit.
You mad people i want my money back
its been more than a month, YOU CHEATERS , ONLY CHEATS ,How long you guys are taking to check this?
making people mad,how long finance team need to investigate 1month or 1year?
return my money back ,my many of the friends use betway i will ask each and every on to switch ,Idiot people

Date of experience: 04 January 2023

4 days ago

On september i made a deposit,amount…

On september i made a deposit,amount got debited from my account but its not credited to my gaming account.I tried several times to get it back.But after realising that they dont have any intention to give it back i backed off.dear readers please take it as an advise.If you experiencing the same just move on atleast you can save your time.Now we have a lot of other options to play casinos or do bettings.

Date of experience: 18 September 2022

19 hours ago

Utterly Useless Company

Disorganised bunch of clowns, can’t even credit a bonus over 3 weeks after I qualified for it. I have an active complaint with them on AskGamblers.com where they are just constantly stalling while they ‘investigate’! Their responsible gambling team called me after midnight while I was in the middle of playing, I didn’t know who was calling me and trying to reject the call made me misclick and lose a game I should have won.

This company is a disgrace and I won’t be using them again even if they pay me out after seeing all the complaints here. I have seen 1 5 star review from a guy who won! Apart from that, almost all 1 star - I wonder why?

Rude live support, horrible people who don’t deserve to be employed.

Date of experience: 04 January 2023

2 days ago

Hey there

Hey there ; it's Varun here.

I deposited 35000 and 15000 to my accounts .ie. Varun_281099 and freedom_tracks99 on 1st and 2nd Dec ' 22.

As per your policy, declined deposits are reflected back or reversed back to the bank account within 14 business days.


It's a lame ; saying you being such a reputed gambling organization ; came up with zero intention to return the money at the earliest possible time frame.

It's more than 2x the double (the time you asked for).

How would people trust you now ;
Betway has changed.and it's the greed that killed you.

Guys it's a request; think before you add money to betway ;

Date of experience: 30 November 2022

A day ago

Guys please do not play on this site

Guys please do not play on this site. It's a real scam. You will be able to deposit easily but you will never be able to withdraw.. I am waiting for refund since 1st and 2nd of december!!!!

Date of experience: 04 January 2023

Updated 3 days ago

I made a withdrawal on Friday 30th…

Looks dodgy.
Username: arjunbabu871

I made a withdrawal of £1400 on Friday 30th December and they have said the pay out is on or before 3rd Jan. I haven’t received anything yet. However when I went to view the withdrawal status now I cannot see the withdrawal transaction in my transaction history. I don’t know if it’s a tech issue or a scam. Never experienced a withdrawal history disappear from my account.

If I don’t get paid today I am planning to go legal considering the bad reviews of other customers who have suffered similar ways.

Very bad

Date of experience: 02 January 2023

4 days ago

Worst experience with Betway

Pathetic experience with Betway. Placed a free bet which ended up as a tie on moneyline. Instead of returning the bet as per their regulations they credit some random small amount into my account. Their live chat takes at least 2 hours to connect and there is no email facility. Dont bet on Betway.

EDIT: Now live chat isn't connecting at all. There is officially no way to contact them. Worst site ever.

Date of experience: 01 January 2023

4 days ago

As somebody said their prizewheel game…

As somebody said their prizewheel game is rigged 😒 "you didn't win this time". No I didn't. No more than the time before or the time before or the time before. And I won't win next time or the time after or the time after.
How are they allowed by law to trick customers with fake games is beyond me. Hope these con artists will shut down soon.

Date of experience: 02 January 2023

2 days ago

All around rubbish

Didn't receive my welcome offer after my first accumulator didn't win. Tried to reach out on live chat but it's just an automated bot that parrots info available on their website. I had to contact them through Twitter which is a bad start.

Customer service agreed that I should have received the offer, they have no idea why I haven't. After a few days of back and fore and no resolution despite them agreeing that I have satisfied all conditions I'm ready to chalk them up as a bad bookie and move on. If they aren't willing to honour their own offers you know to walk away, only trouble ahead continuing to bet with them.

Plenty of reputable bookmakers out there, no need to bother yourself with the poor ones like this lot.

Date of experience: 04 January 2023

4 days ago

Still all I'm seeing is bad reviews,I'm…

Still all I'm seeing is bad reviews,I'm still owed a £50 free bet but I've give up trying to get hold of them,isit safe to deposit with them these days?and what have they done with the prize wheel haha I know it's a free game but wow,I've landed on lose everyday for about 4 months now haha

Date of experience: 02 January 2023

Updated 4 days ago

Very poor customer service made a…

Very poor customer service made a withdrawal still not received anything, can’t get hold of any customer service. Feel like I have been scammed.
Update Betway have been in touch and my withdrawal is being processed. I do think improvements in customer service are needed

Date of experience: 31 December 2022

6 days ago

Signed up on 21st Nov and deposited…

Signed up on 21st Nov and deposited 2000 INR through UPI, but the money did not credit my player acc but has gone out of my bank.
Live Chat - confirmed that the payment was pending at their end and asked me to email a screen shot which I did, since then I have not had a reply and Live Chat defaults to their annoying pointless robot assistant.
I have asked the bank to investigate !!! Their investigation never ends. Day 40 asking for my money
Sort it out Betway !!

Date of experience: 20 November 2022

4 days ago

Lost a lot of money!

Lost a lot of money!

I have lost lot of money.
When we loose they dont have any problem. However if we start winning money they will start blocking our account or self exclude us from using the account. Guys don't play in casino's you will only loose.

Date of experience: 01 January 2023

2 days ago

@betway

@betway, It's been almost half a month, just a reply from betway asking transaction details. Still they haven't come back.
My ID is anvit_av. Please resolve my issue soon

Date of experience: 16 December 2022

3 days ago

If I could give negative stars I would. My favourite game to play is African Quest. On November 20th, 2022 I submitted an email with screenshots of the game not honouring paying lines. Several screenshots. I followed up via chat on weekly basis being told that they are escalating the matter higher up and I will receive an email with the credit and or resolution. Needless to say I gave up waiting in chat for someone to tell me the same thing over and over. Assuming they would at least pull the game or fix it I played last night again. Yup, the game still cheats! Is there a way to report the casino to some sort of commission? Are they regulated by some higher entity? If this happens to people all over the world how much money are they actually stealing?