Laura explains to Ayla that she wants the new front desk employee to be cross-trainedin order to expand collective skills and ensure team members have experience in otherareas, especially as the business continues to grow. With this plan in place, Laura isconfident in her decision to retire; she knows the business will be in good hands.Select the option that is NOT a benefit of cross training.a.)Team members' skill sets are enhanced.b.)The team is better able to handle the loss of a team member.c.)Team members are able to see the relationships between theirresponsibilities.d.)Team members are able to eliminate any grey areas ofresponsibility.1.During the meeting, her team members provide Laura with status updates on the workthey've been doing. Laura learns that her team has successfully completed their currentproject. The team members have now dispersed to focus on other projects orresponsibilities.
