Learn about the key requirements, duties, responsibilities, and skills that should be in a supervisor job description. Show
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Middle managers and supervisors are responsible for managing, leading and supporting workers to understand and meet work health and safety policies and procedures.
A middle manager or supervisor has responsibility for managing other workers. They usually report to a senior manager or to another middle manager. The role and influence a person has in a business or undertaking determines if they are an 'officer' under work health and safety laws. An officer makes, or participates in making, decisions that affect the whole, or a substantial part, of a business or undertaking. Given their role and influence, middle managers and supervisors can be 'officers' in their business or undertaking. Officers have a duty to be proactive and continuously ensure that their business or undertaking complies with relevant duties and obligations.
All workers, including middle managers and supervisors, have duties and responsibilities under the Work Health and Safety Act 2011 (WHS Act). These include:
As a middle managerAs a middle manager or supervisor (and an 'officer' under work health and safety laws), the scope of your duty is directly related to the influential nature of your position in the organisation and with the workers you manage. Middle managers or supervisors:
For a full list of duties, see the Work Health and Safety Act 2011 (WHS Act). LiabilitiesIf you do not follow the required procedures, you could face non-compliances under the WHS Act which may include penalties such as criminal prosecution, fines and jail sentences.
As a manager, you are often the first to hear about or witness an incident so you can play an important role in helping the 'person conducting a business or undertaking' (PCBU), who is usually your employer, meet their legal requirements. It is vital that you ensure clear, effective and workable reporting processes that enable the PCBU to meet their obligation to notify Comcare of serious incidents. As part of this, you must also ensure workers are aware of:
Communicating and consulting with workersManagers need to ensure that workers are consulted and involved in any health or safety matter that will, or may, affect them. Workers should also be given opportunities to raise issues or provide ideas and feedback to you as their manager, or a HSR, WHS practitioner or adviser, or senior leaders. Under the Work Health and Safety Act 2011 (WHS Act), consultation is required when::
For more information, see Work Health and Safety Consultation, Co-operation and Co-ordination Code of Practice 2015. The following steps can assist managers determine how to approach consultation and communication: InformEnsure your workforce are more aware of risks and how they are controlled. This could be done by:
Instruction and trainingEnsure your workers understand how to do their job in a way that does not put themselves of their colleagues at risk. This could be done by:
Work with health and safety representatives (HSRs)Health and safety representatives (HSRs) and other worker representatives can play a key role in getting people on board with new initiatives. They represent the interests and concerns of their fellow workers and provide valuable insight, skills and resources.
Consult workersAs workers are often the most aware of health and safety issues and solutions, it makes sense to listen to them. If your workers feel their ideas are valued, they will generally have a stronger commitment to tackling such problems. Intro sentence:
Other ways could include:
Joint problem solvingThis can assist to improve health and safety standards and increase productivity, efficiency and motivation throughout the workforce. It can also boost co-operation and trust between workers, managers and senior leaders. You can:
Barriers to effective consultationFinding the right time and delivering messages in the right way can be a challenge. Managers should establish a relationship with their workers that encourages open and honest discussion and mutual trust. Consultation often fails due to:
Tips to reduce barriers through communication:
Managers can use the following ways to ensure they are promoting and contributing to effective communication:
Managing the worker to cease unsafe workManagers should be aware that a worker may cease, or refuse to carry out, work if the worker has a reasonable concern that to carry out the work would expose them to a serious risk to their health or safety. Workers who cease unsafe work must notify the relevant PCBU as soon as practicable after doing so. PCBUs can re-direct workers who have ceased unsafe work to carry out suitable alternative work at the same or another workplace. The suitable alternative work must be safe and appropriate for the worker until they can resume normal duties. As their manager or supervisor, the worker is likely to let you know of the unsafe work and you must consider how to provide suitable alternative work until the issue has been resolved. You should also:
Support work health and safety entry permit holdersThe Work Health and Safety Act 2011 confers specific rights of entry on people who hold office, or are employees of a union. These rights are called work health and safety entry permits. Work health and safety entry permit holders are allowed to enter workplaces and exercise certain powers while at a workplace. As a middle manager or supervisor, you must not:
Supporting rehabilitation or return to workUnder the Safety Rehabilitation and Compensation Act 1988 (SRC Act), managers have a responsibility to support the recovery at, or return to work, of employees with a work-related injury or illness. This may include:
For more information, see:
Prevention and early intervention is timely action to minimise the impact and duration of emerging symptoms of work-related injury or illness. As a manager you can:
For more information, see our early intervention checklist. Supporting your workers during times of changeOrganisation and workplace change can be challenging, and if not managed well, can affect morale and engagement. Consequences may include:
During times of organisational change it is important to consider the mental health and wellbeing of workers as part of an integrated approach to risk management and corporate planning. This includes considering workers who are away from the workplace as a result of injury or illness or taking part in a rehabilitation program.
For more information about the training we offer, see Training and learning. More informationPage last reviewed: 25 June 2020 |