The collection, use and disclosure of metering data is subject to strict confidentiality rules. Show
By law, metering data can only be accessed by customers, the meter reader, your energy retailer and others who are entitled to it. By law, metering data can only be accessed by customers, the meter reader, your energy retailer and others who are entitled to it (e.g. authorised bodies, distribution networks or third-party service providers who have your consent). All energy retailers must comply with the Privacy Act Cth. (1988), which includes the National Australian Privacy Principles. These principles set clear restrictions on the use, disclosure and storage of personal information. For information about how we'll handle any personal information we have, read our Privacy Policy.
We regularly review our safe working practice procedures, and as a minimum, our installers will always follow the latest Government guidance. This may include;
After installing your smart meter, our installer will get you connected to your new in-home display (IHD). They'll be able to give you some useful advice on how to get the best out of your new smart meter and in-home display. We also have helpful guides you can use.
Have you had a smart meter installed recently? Follow our user guides and get handy tips to help you get the most out of your new in-home display.
How can you be more low-carbon and energy efficient without spending a penny? Head over to our blog for tips to reduce energy at home or at your business.
The smart meter at your home or small business measures the electricity you use. How does my smart meter work?Your meter records electricity usage every 30 minutes and automatically sends this data to your electricity distributor.  Smart meter benefitsRemote meter readingsSmart meters provide accurate real-time information about electricity usage. This means no more manual meter readings or estimated bills. Tracks your energy useYou can see your usage in almost real-time using web portals and in-home displays. This means you can have more control over your daily energy use. You can also easily monitor what percentages of solar and mains electricity you are using and change your usage patterns to take advantage of your solar generation. Energy consumption alertsYou can set up your system to receive messages warning you of excessive energy consumption so that you can take action. Faster and cheaper costs when moving housePower companies can turn the power on or off remotely. As a result, disconnection and reconnection fees have dropped from about $25 to between $5 and $8. Smoother switching between retailersAs your meter is read daily, you no longer need to wait weeks or months to switch retailers. Connecting, disconnecting or switching to a new electricity retailer is cheaper and easier. You can get onto a better plan and start saving immediately. Flexible pricingFlexible pricing means different rates for electricity at different times of the day. Remotely-read smart meters allow you to choose between flat rates and new flexible electricity pricing. Faster detection of outages and faultsSmart meters can notify your distribution business in real time if your power is out. These outage alerts can speed up power reconnection because:
SMS outage notificationsRegister with your distribution company for a free SMS service to notify you of major electricity outages. You will receive information about outages in your area and the estimated restoration time. Who is responsible for my smart meter?Victoria's 5 electricity distributors install smart meters. They own and manage the poles and wires that deliver power to homes and businesses. Contact details for Victoria's electricity distributorsIf you have a complaint about an electricity retailer or distributor and have been unable to resolve it directly with them, you can call the Energy and Water Ombudsman Victoria for assistance or call 1800 500 509.
Page last updated: 07/09/22 |
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