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How To Cancel A Hotel Booking On Agoda

Agoda.com is a trusted booking site.

But it’s important to understand the website/app’s cancellation policy before you book, so you don’t get blindsided by fees if you choose to cancel your reservation later.

In this guide, we’ll cover how to cancel an Agoda booking.

I’ll demonstrate how to cancel a booking from start to finish, explain what Agoda’s cancellation policy entails, how free cancellations work, the rules regarding non-refundable bookings, and how the EasyCancel feature works.

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How To Cancel Your Agoda Booking

First, sign into your Agoda account.

Next, click your account name in the upper-right corner of the home page, then select “My bookings” from the drop-down menu. You can also get here by clicking “Manage My Booking” on your booking confirmation email.

On the My Bookings page, your bookings are organized by Upcoming, Completed and Cancelled. Find and select the booking you want to cancel under “Upcoming”.

You can cancel at the top or at the “Booking conditions” section at the bottom.

Top of the booking

Bottom of the booking

After you click “Cancel booking”, you’ll see this pop-up appear.

Select a reason for your cancellation from the options in the drop-down menu, then click “Continue with cancellation”.

Click “Cancel this booking” on the following page.

You’ll see a message reading, “Your booking was cancelled successfully”.

Expect a confirmation email to arrive within 10 minutes. It will look like this.

Booking Cancellation email

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What Is Agoda’s Cancellation Policy?

On Agoda.com, hosts choose their cancellation policy from a few options.

To find a booking’s cancellation policy, go to your My Bookings page. Select the booking you’re interested in, then scroll down to its “Booking conditions” section, until you see the “cancel by” date. The “cancel by” date is the last date you can cancel without incurring a cancellation fee.

Host’s cancellation policy

If you cancel a booking after the “cancel by” date passes, you’re charged a “minimum cancellation fee” equal to the cost of your first night’s stay, but can be more depending on your host’s policy. You’ll also be charged this fee if you don’t show up to the booking (no-show).

Agoda.com doesn’t charge processing fees on cancellations.

How Free Cancellation Works

You can spot free cancellation listings from the search results page.

Free cancellation bookings can be cancelled free of charge before their “cancel by” date. This date will vary based on your host’s policy. You’ll find it in the room selection section of a listing (shown here).

“Cancel by” date for this listing is October 2, 2020

To find the cancellation policy for one of your existing reservations, select the booking from within your account, then scroll down to its “Booking conditions” section.

In this screenshot, I can cancel my booking penalty-free until October 1st at 11:59 PM. If I cancel from October 2nd onward, I’ll be charged a cancellation fee.

Host’s cancellation policy

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How To Cancel A Non-Refundable Booking

If you cancel a non-refundable booking, you’ll incur a cancellation fee (amount outlined in your host’s policy). It’s unlikely you can receive a refund on a cancelled non-refundable booking, but you can try contacting Agoda if you believe your case warrants one.

An Agoda agent will evaluate the circumstances around the cancellation, and may grant you a full or partial refund if its deemed warranted. Refunds are issued to the payment form you used to make the booking (card or PayPal) or in the form of AgodaCash.

To request a refund for a non-refundable booking, either:

• Call Agoda customer support at: +44 (0)20 3027 7900, or

• Email Agoda customer service on the Customer Support page

You may be asked to provide relevant information during your call or email, such as:

• Your name

• Name of the property you booked with

• Booking dates

• Booking ID (found in your Booking Confirmation email)

• Last four digits of the card you booked with

What Is EasyCancel?

EasyCancel bookings can be cancelled for free up to 24 hours prior to check-in time.

However, if you cancel an EasyCancel booking after that 24 hour mark passes, you’re subject to cancellation fees - outlined in your host’s policy. Hosts choose whether to enable the EasyCancel feature on their listings. Less than half of the listings on Agoda.com offer it.

To know whether a listing offers EasyCancel, look for this badge.

The EasyCancel badge is easy to spot

Helpful Tips!

• Agoda completes the refund process within 10 days of when a cancellation is initiated.

• It can take 30 days, or until the next billing cycle, for your bank to process your refund.

• If you spent AgodaCash on a cancelled refundable booking, it will be refunded.

• For help with changing the dates of an existing reservation, use this guide.

*To see today’s deals on hotels in any destination, click here.

Conclusion

Hopefully you found this guide helpful.

I demonstrated how to cancel a booking made on Agoda.com from start to finish, explained what Agoda’s cancellation policy entails, how free cancellations work, the rules regarding non-refundable bookings, and how the EasyCancel feature works.

To learn more about Agoda, explore our other guides below.

Enjoy your travels!

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