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Learn what to do if you can’t install or update iTunes on your Windows PC.
If you downloaded a version of iTunes from Apple's website, use the steps in this article. If you have Windows 10, you can also get iTunes from the Microsoft Store. If you have trouble installing iTunes from Apple's website, download iTunes from the Microsoft Store. If you can't download or update iTunes from the Microsoft Store, contact Microsoft for help. If you can't install iTunes on your Windows PC from Apple's website, or if you see "error 2" or "Apple Application Support was not found" after you install the software, follow the steps below in order.
To download the latest updates, visit the Microsoft Windows Update website. iTunes for Windows requires Windows 7 or later, with the latest Service Pack installed. If you can't install the updates, refer to your computer's help system, contact your IT department, or visit support.microsoft.com for more help.
Right-click the installer that you downloaded in step 3—it will be labeled iTunesSetup or iTunes6464Setup—and choose "Run as administrator." If you've previously installed iTunes, the installer will prompt you to repair the software. After the repair is complete, restart your computer and try launching iTunes.
Some background processes can cause issues that prevent applications like iTunes from installing. If you installed security software and are having issues installing iTunes for Windows, you might need to disable or uninstall security software to resolve the issues.
After the restart, try to install iTunes again.
If the steps in these articles don't help you fix the issue, you might be able to find a solution through a search of the Microsoft support website. Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.
Helpful? Thanks for your feedback. This article describes a platform update for Windows 7 Service Pack 1 (SP1) and Windows Server 2008 R2 SP1. This update improves the range and performance of the following graphics and imaging components: Direct2D DirectWrite Direct3D Windows Imaging Component (WIC) Windows Advanced Rasterization Platform (WARP) Windows Animation Manager (WAM) XPS Document API H.264 Video Decoder JPEG XR codec The following file is available for download from the Microsoft Download Center: [Asset 4013443]Download the update package now. For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: 119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses, using the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to it. Prerequisites To apply this update, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base: 976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2 Restart requirement You must restart the computer after you apply this update. For more information about this update, check the "Additional information for the update" section. Third-party information disclaimerThe third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. Compatibility issues on certain computers that have hybrid video cards Important Some computers that have a combination of Intel and AMD video cards in a hybrid configuration have drivers installed that are incompatible with this platform update. After you install this update and then restart the computer, the computer may crash because of these compatibility issues. In this situation, you receive a Stop error message that resembles the following: To resolve this issue, you may have to install update 2834140 ("0x00000050" Stop error after you install update 2670838 on a computer that is running Windows 7 SP1 or Windows Server 2008 R2 SP1). Additionally, use the following tables to install the latest compatible drivers for your video card. Dell systems
HP systems
Lenovo systems
Sony systems
Note For computer systems whose Latest compatible drivers column is marked as None, Microsoft is currently working with AMD to find the cause of the problem and to determine the appropriate fix. If you have installed the platform update for Windows 7 and you experience a compatibility issue, we recommend that you temporarily uninstall update 2670838. To do this, follow these steps:
Actions required for Windows 7 DirectX developers after the installation If you are a Windows 7 DirectX developer who uses the June 2010 DirectX Software Development Kit (SDK), you'll have to update your development environments after you install this platform update. The following .dll files that are associated with this SDK are incompatible with this platform update:
You can use one of the following applications or tools to update these .dll files:
For more developer information about this platform update, see Platform update for Windows 7. More Information
To use the update in this package, you do not have to make any changes to the registry.
The following updates are superseded by this platform update:
After you install this platform update, Windows 7 updates for the files that are listed in the "File information" section will be superseded by updates for this platform update.
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files. Windows 7 and Windows Server 2008 R2 file information notes Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
For all supported x86-based versions of Windows 7
For all supported x64-based versions of Windows 7 and Windows Server 2008 R2
For more information about Direct2D, see General information about Direct2D. For more information about DirectWrite, see DirectWrite. For more information about Direct3D, see Direct3D. For more information about Windows Imaging Component, see Windows Imaging Component. For more information about WARP, see Windows Advanced Rasterization Platform (WARP) Guide. For more information about Windows Animation Manager, see Windows Animation Manager. For more information about H.264 Video Decoder, see H.264 Video Decoder. For more information about the XPS Document API, see XPS Document API. For more information about the JPEG XR codec, see JPEG XR Codec overview. Learn about the terminology that Microsoft uses to describe software updates. |